Top ten tips on how to deal with a crisis
First published in The Times 10 March 2009 Firstly, open your crisis plan... if you don’t have one then follow these tips:
1. Find out what has happened
2. Clearly identify a crisis team and team leader
3. Assess the impact (on your people, assets, customers, reputation)
4. Develop an action plan
5. Develop a timeline of what is happening when
6. Implement the plan
- How to manage the crisis
- How to continue your business
- How to manage your reputation
7. Maintain a log of decisions, actions and issues
8. Develop an internal and external communications plan
9. Look after your staff and their welfare
10. Brief those who need to know on a regular basis
- Media
- Staff - upwards and downwards
- Stakeholders
- Customers
On returning to normality, review how you dealt with what happened and learn the lessons for next time.
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