"A very interesting and helpful day. Good pace, relevant examples and fun, it took the fear out of the process!"
Gloucestershire County Council delegate
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Business continuity case study - local authorities
Business Continuity Training for Local Authorities
Over the past year, Steelhenge has delivered a variety of business continuity management training days for local authorities to support them in meeting their obligations under the Civil Contingencies Act 2004. In Gloucestershire... The summer floods of 2007 highlighted to Gloucestershire County Council (GCC) the need for its Children and Young Peoples Directorate (CYPD) to have tailored Business Continuity plans to ensure its staff could continue to deliver their critical activities in the event of a disruption to their normal working. To facilitate this process, Steelhenge delivered an initial BC awareness day for CYPD teams (Residential, Head of Education Welfare, and Children and Families) to enable their contribution to the BC plan development. On-going support is being provided to CYPD.
In Oldham...Steelhenge was asked by Oldham Metropolitan Borough Council to deliver a course that would raise awareness of business continuity management amongst its non-statutory care service providers who included social landlords, charities and representatives from national care organisations.
In Wiltshire...Wiltshire County Council is preparing to become a unitary authority in April 2009 with the merger of the five existing local authorities. As part of this process, Steelhenge was tasked to develop and deliver a tailored course to give an overview to the BC Steering Group and BC Technical Working Group of the requirements for establishing and implementing a BCM system (BCMS) for the new Council.
Although raising awareness of business continuity (BC) was a common requirement for each local authority, each day's training was tailored to ensure it met the specific objectives of the organisation, the needs of the delegates, was relevant to their roles, operational environment and level of BC understanding.
This was achieved by the use of relevant case studies, practical experience and facilitated scenario-based workshops to put learning into practice with help at hand if required. Delegates from all the local authorities appreciated the practical style of the course and 'plain English' content. Commenting generally on the courses, Steelhenge's Rebecca Ellis, said "The delegates seemed surprised by how much they enjoyed the training. I think our approach demystified some of the BC terminology and they felt much more confident in their understanding of both the benefits of business continuity management and how to approach planning and implementing it."
Some of the feedback from delegates... From Gloucestershire, "A very interesting and helpful day. Good pace, relevant examples and fun – it took the fear out of the process!"
From Oldham, "Not only was the training content itself very useful and well-presented but the chance to share experiences and meet colleagues from organisations operating in the same area added real value."
From Wiltshire, "Very suitable for a local authority. It was good to learn by doing."
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