6 October 2009
With the worry of large scale staff absenteeism resulting from a pandemic, businesses are preparing plans to ensure that customer facing and revenue generating services can be maintained with reduced numbers of staff. Equally important to maintaining almost every organisation's core business processes are the ICT services. Yet, it is easy to forget that ICT services are dependant on the human touch to keep operating at the desired levels. This article examines the levels of human interaction required to run and maintain the ICT services. It looks at the common interactive tasks such as day to day operations, backup and recovery processing and break/fix activities and the impact that a reduction in staff may have.
