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SERVICES HOME

Crisis Management services:

• Crisis management
  planning

 

• Crisis management
  training

 

• Crisis management
  exercises

 

• Crisis leadership

 

• Crisis media

 

• Information management

 

• Crisis centre design

Specialist areas:

• Pandemic planning

 

• Energy & utilities
  resilience

 

Crisis Centre Design and Operation

The design and operation of your Crisis Centre is an important aspect of how effectively you respond in an emergency.

Whatever the scale and nature of your crisis operations room, how well prepared that location is will influence the speed of your response in the critical early stages. And this may be crucial to determining the outcome.

We work with a wide range of organisations, helping them establish suitable crisis centre locations, equipment and procedures to support their operational response. We train and rehearse crisis teams in-situ to ensure your people are familiar and comfortable with the environment and resources available to them.

Our service covers the entire span of Crisis Centre development:

Crisis Centre Development Services

Developing a statement of requirement for the site Establishing the organisational needs and suitable systems and technology Human factors design Development of Standard Operating Procedures (SOPs) Development of Concept of Operations (CONOPS) procedures Activation manuals and tools Crisis response tools and templates Information Management tools

Crisis Centre Operational Procedures

The development of operational procedures for Crisis Centres is a particular expertise of Steelhenge. Developing the most effective people response procedures is a subtle yet crucial aspect of any centre. Too often we have seen smart, shining suites of systems staffed by people with no coordination or control mechanisms in place to manage their outputs effectively.

Crisis Centres can be complex or a simple multi-purpose room – their effectiveness is determined by whether they meet the crisis response need rather than being large or equipped with many systems. Some of the most effective suites are remarkably simple in concept but have been developed on a real understanding on what is most important to support people in the delivery of an effective crisis response. We have this understanding and are here to assist you in the cost-effective design of an operationally effective Crisis Centre.